Frequently Asked Questions

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General questions about Visa Checkout

What is Visa Checkout?

Visa Checkout makes online shopping more enjoyable by making it easy to complete your purchase. Simply enter your username and password and speed through your online shopping experiences with a single account that can be used across all your devices. No need to re-enter your card number or address. And you can store and use any major credit or debit card.

Where can I use Visa Checkout to make purchases online?

Today you can use Visa Checkout at many of your favorite online stores, with many more joining each month. For a full list, visit

How do I enroll in Visa Checkout?

To create a Visa Checkout account, go to the Visa Checkout enrollment page.

What kind of payment methods can I add to my Visa Checkout account?

You can add Visa, MasterCard, American Express or Discover credit or debit cards to your Visa Checkout account.

Does Visa Checkout work on my mobile device?

Visa Checkout can be accessed using any web-enabled mobile device.

Does Visa Checkout share my information with marketers?

Visa Checkout will never share any of your information with third party marketers, unless you opt to allow us to do so. Learn more by reading our Privacy Policy Highlights, or our full Privacy Policy.

How is my Visa Checkout account information protected?

Visa is experienced in handling sensitive information. We use advanced security technologies to protect the information you store in your Visa Checkout account, including industry standard encryption and multilayer authentication.

Whom should I contact if I have a question about a purchase I made with my Visa Checkout account?

If you have concerns about a promotion, coupon, discount, charge, delivery of or issues related to a purchase, the status of a refund, or have any customer service issues with the merchant, please contact the merchant.

If you have an issue that has not been resolved by the merchant and would like to escalate a concern about a charge or refund, we suggest that you contact the issuer of your card by calling the customer service number on the back of the card you stored in your Visa Checkout account and used to make the purchase.

Why do I see a prompt with Verified by Visa or MasterCardĀ® SecureCodeā„¢ during checkout?

Depending on the card that you use during checkout, you may see an extra security prompt put in place by the financial institution that issued your card to confirm that you are the authorized cardholder. This helps reduce the risk of fraud on your account. For more information on Verified by Visa, please visit

For more information on MasterCard SecureCode, please visit

Can I receive alerts with Visa Checkout?

The Alerts service is no longer available for Visa Checkout. Please check with your financial institution to see if they offer this service.

Creating an account

What are the guidelines for creating a password for a Visa Checkout account?

Accessing your account

If I forget my password, what should I do?

My account is locked. How can I unlock it?

Why am I presented with security questions when I try to access my account?

How long before my Visa Checkout log in session expires due to inactivity?

How do I close out my Visa Checkout session?

Making changes to your account

How do I change my password?

What if I am having trouble adding a payment card?

How do I close my account?

Problem not listed

If you have a question that's not addressed in this section and need help, please contact us.